Lots of analysts and researches day after day prove the positive influence of customer loyalty on the business, which leads to greater money spending, reducing levels of lost customers, competitive advantages over other market players. Factors affecting customer loyalty differ from company to company and there is no universal receipt for all the cases of business life.
Why Cancel gives you the opportunity to collect the most frank and exact data through automatically asking your unsubscribers what made them leave, analysing it and presenting in a usable, informative form. Thus, even the most negative outcome of internet business will work on your side.
Beside the technology of catching unsubscribing customers, the core element of Why Cancel is a survey. So, the success of the solution depends a lot on the correctly designed and relevant questionnaire. There are lots of parameters influencing the response rate and data quality for further usage, that’s why the survey designing stage is extremely important and should be treated accordingly. You can execute it with your own internal resources or entrust the questionnaire creation to our survey professionals.
Our professionals have an extensive experience in surveys and social science. They will analyse your current situation and requirements after a scheduled meeting with your company’s representative and make the most relevant and optimal questionnaire in your case. It will allow you not to interrupt the everyday work and to fully concentrate on the received responses and making changes to your internet company on their base.
All the companies loose customers, but only a few turn it to their own advantage. In the best case, customer can be returned and become even more loyal to your internet company than before, in the worst one you’ll have the right basis for the future improvements.
With Why Cancel all the important information and the complaints can be obtained automatically, immediately after the cancellation has taken place. Set it up once by connecting to your CRM, configure it according to the current requirements and use it for the years to come. Why Cancel will send a short survey to the customers who have decided not to use your service anymore, gather their responses, thoroughly analyse them, sort and present to you in a form, convenient for the further actions. System will also identify, if the customer ignores or misses your survey and send him a reminder.
It’s hard to understand and systematize raw data without proper analysis. Designing the questionnaire is the first step, but analysing the results is often the decisive one. Taking that into consideration we have implemented a powerful analytical engine inside Why Cancel. It contains informative charts and diagrams, filtering of the results based on parameters specified by you, text analysis of text answers, generating the reports in various format types.
Analytical capabilities of Why Cancel will save your time and provide the most important information from the first glance.
For connecting Why Cancel to your CRM, you just need to contact our specialists by phone, email or onsite chat. They will take over all the necessary work and make sure everything is functioning as it should. We never leave our clients to deal with setting everything up themselves, so you may always count on our help and support.
Contact us through the form below, today!